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Service policy

OEM Service

Home Sun LED offer OEM service to our clients.

The process are like this :

1. clients send us the details of the requested product.

2. our engineers check the details and give solutions and we confirm with clients for all the details

3. after getting confirmation from clients, we make samples to clients for sample confirmation.

4. after getting sample confirmation, clients pay us and we begin to produce the order.

5. we send the order to clients.

Customer Service

Presale Service:

1. offer datasheet, testing data, certificates for products

2. installation details, package design, lable and technical exchange

3. OEM service

Aftersale Service:

1. any question about installation

2. quality problem solutions

Customized Service

As a professional led lighting supplier, we can offer customized service:

1. customized package(color box with logo) and lable

2. customized lights, drivers, controller and other accessoreis

We have successful experience for doing customized service, please feel free to contact us if you have any demand.

Packaging Service

Common package:

Plastic bag with carton box

We offer special package design and OEM service with customer's design.

Warranty:

Home Sun LED warrants its LED light bulb products to the purchaser against Manufacturing defects in material or workmanship for 3 years to 5 years warranty accordingly, and it show how many years in catalogue.

“Warranty Period” will begin at the date of original Product purchase.Home Sun LED will repair, replace or refund for defective products

The Home Sun LED Warranty will only apply to products that are properly installed. This includes wiring and connection to proper approved components and product working environments.

This Warranty is void and does not apply to products that fail as a result of neglect, mistake, misuse, alteration, or that is improperly installed and implemented.

Payment terms:

Home Sun LED accept our payment by T/T (Telegraphic Transfer), Paypal, or Western Union.

For small sample order, it will be better pay by paypal or western union.

For big order more than USD10000, We can accept 30% by T/T as deposit, and the balance paied befroe shippment.

We also will sent photos about your goods before shippment for your confirmation.